Shipping Policy

SHIPPING POLICY – Shipping on Customers Account

In an effort to better serve our customers and to guarantee the correct handling of your time and temperature sensitive materials (TATS), Pacific Coast Composites will now only be working with select carriers and freight forwarders who are familiar with shipping the composite materials that we provide. Pacific Coast Composites has worked with these companies for many years and they are fully aware of PCC’s quality and on-time delivery requirements.

If you have any questions or concerns, please don’t hesitate to contact Customer Service 1-888-535-1810 or orders@pccomposites.com for more additional information.

CARRIER REGION CONTACT PICK UP TIMES
FedEx Express* Worldwide fedex.com Daily
FedEx Ground* USA/Canada fedex.com Daily
FedEx Freight LTL* USA/Canada fedex.com Same Day if scheduled by 11AM PST
FedEx Express Freight* Worldwide fedex.com Same Day if scheduled by 11AM PST
UPS Ground* USA/Canada ups.com Daily
UPS Express* Worldwide ups.com Daily
DHL (Express & Global Forwarding)* Worldwide dhl.com Same Day if scheduled by 10AM
Bob Brinks (Freezer Truck)* USA 507-452-1568 Must Schedule (Weekly)
Sterling (Freezer Truck)* USA sterlingtransport.net Must Schedule (Pick-up hours 10AM-2PM)
Northern Refrigerated USA northernrefrigerated.com Must Schedule (Pick-up hours 10AM-2PM)
Pinnacle Logistics USA pinlog.com Must Schedule (Pick-up hours 10AM-2PM)
Air-Sea Forwarders* Worldwide airseainc.com Must Schedule (Pick-up hours 10AM-2PM)
Bollore Logistics* Worldwide bollore-logistics.com Must Schedule (Pick-up hours 10AM-2PM)
Kintesu World Express* Worldwide kweusa.com Must Schedule (Pick-up hours 10AM-2PM)
Golden Globe Transport* Worldwide golden-globe.com Must Schedule (Pick-up hours 10AM-2PM)
DB Schenker* Worldwide dbschenker.com Must Schedule (Pick-up hours 10AM-2PM)
Alfa Freight* Worldwide Alfafreight.com Must Schedule (Pick-up hours 10AM-2PM)
Kuene-Nagel* Worldwide home.kuehne-nagel.com Must Schedule (Pick-up hours 10AM-2PM)
In-Time Shipping* Worldwide intimeshipping.com Must Schedule (Pick-up hours 10AM-2PM)
Lufthansa Cargo* Worldwide lufthansa-cargo.com Must Schedule (Pick-up hours 10AM-2PM)
Expeditors* Worldwide expeditors.com Must Schedule (Pick-up hours 10AM-2PM)
Ceva Logistics* Worldwide cevalogistics.com Must Schedule (Pick-up hours 10AM-2PM)
Clear Freight* Worldwide clearfreight.com Must Schedule (Pick-up hours 10AM-2PM)
Pilot Freight Services* Worldwide pilotdelivers.com Must Schedule (Pick-up hours 10AM-2PM)
B&H Worldwide* Worldwide bhworldwide.com Must Schedule (Pick-up hours 10AM-2PM)
DSV Air & Sea Inc.* Worldwide us.dsv.com Must Schedule (Pick-up hours 10AM-2PM)
AXIS Global Logistics* Worldwide axisg.com Must Schedule (Pick-up hours 10AM-2PM)

*Some carriers may not ship Dry Ice or Dangerous Goods to your area.

SHIPMENTS

1a. Orders may be shipped using one of the options listed at the time of order

2a. The end users address must be listed on the PO at the time of order

3a. Orders are shipped Monday-Friday (excluding holidays).

4a. Orders cannot be shipped to P.O. boxes

8a. All fees imposed after order is picked up are the responsibility of the customer (tariffs, duties, taxes, etc.).

WILL CALLS

1a. Pacific Coast Composites will provide a pick-up number, weight, and dimensions of your order to schedule a pick-up with one of the carriers listed.

2a. A completed bona fide bill of lading is required for orders in which Pacific Coast Composites is the shipper/consignor and the end user/ultimate consignee is listed prior to scheduling a pick-up or a copy of the shippers export declaration, showing that Pacific Coast Composites is the shipper/consignor (USPPI Name) and the end user/ultimate consignee is listed

3a. A two-hour notice is required prior to the order being picked up.

4a. Sales tax may be charged in the event a completed bona fide bill of lading is not received.

DAMAGE IN TRANSIT

All products are shipped F.O.B. Origin. Any claim to damaged product during shipment will be filed by the account owner in which the product was shipped on, and/or in accordance with the courier’s terms and conditions.

CARRIER SELECTOR GUIDE

Factors such as dry ice, dangerous goods, weight, and destination are used to determine the method of shipping.

Shipping within USA

Under 150lbs: FedEx Express, FedEx Ground, UPS Air, UPS Ground

Over 150lbs: FedEx Express Freight, FedEx Freight LTL, UPS Freight, Bob Brinks, Sterling

Dangerous Good (IATA-DG Declaration is required): FedEx Express, FedEx Express Freight, FedEx Ground, Bob Brinks, Sterling

*Some IATAs may be required to shipped via ground only or air only


Shipping Internationally (Outside of USA)

Under 150lbs: FedEx Express International, DHL Express, Air Sea Forwarders, Kintesu World Express, Golden Globe Transport, DB Schenker

Over 150lbs: FedEx Express Freight International, DHL Express, Air Sea Forwarders, Kintesu World Express, Golden Globe Transport, DB Schenker

Dangerous Good (IATA-DG Declaration is required): FedEx Express International, DHL Express, Kintesu World Express, DB Schenker, Golden Globe Transport, Air Sea Forwarders

Pacific Coast Composites must conform with all rules and regulations that govern the shipment and pick-up of materials, including dangerous goods, from the United States to International destinations. Further, Pacific Coast Composites must conform to all local jurisdictional laws and regulations for both the destination and origin of all materials shipped.